Shipping info



How long will delivery take?


We aim to get your order to you as quickly as possible! Deliveries to the EU and rest of the World will reach you within a maximum of 14 working days once your order has been placed and payment has been authorised. We'll email you updates to let you know how the delivery is going.

Some email accounts will 'Junk' any emails that are sent from addresses that are not recognised, so make sure you are checking the Spam Folder of your e-mail. If you don't receive your order within the maximum delivery time for your country and if you've not received any tracking emails, please get in touch and we'll be happy to track the order for you.


DELIVIRIES TO Non EU countries:


For Customers in Non EU countries: If goods are being sent outside of the EU we will remove any VAT (Value Added Tax) applied to goods purchased. Customs or import duties are then applied once the package reaches its destination country.

Any additional charges for customs clearance must be paid by the recipient (including, but not limited to, taxes, duties, holding fees). We have no control over these charges and can not predict what they may be.

Customs policies vary widely from country to country and are subject to change so we would advise you to contact your local customs office for current, up-to-date information prior to placing your order.

We will also not be liable for any further costs incurred as a result of a recipient's refusal to pay customs charges and will charge accordingly for any charges incurred by Biobalance EOOD as a result of the recipient's refusal to pay the applicable charge levied by Customs.